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唐纳山口 I-80 暴雪预警

55% 的银行客户希望在网络和应用程序上获得更好的数字支持，分支机构对 KYC 很重要，文件：安永报告 |薄荷
暴风雪

55% 的银行客户希望在网络和应用程序上获得更好的数字支持，分支机构对 KYC 很重要，文件：安永报告 |薄荷

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银行业： 根据安永的一份报告，55% 的印度银行客户希望跨应用程序、网络和聊天机器人获得更好的数字支持。它还发现分支机构位置对于 KYC 更新和文档操作仍然很重要。 这家专业服务公司今天发布了《重新构想的客户体验：2026 年印度银行业的新前沿》报告，其中包括对 2,030 名银行客户的调查结果。 安永印度国家金融服务主管 Pratik Shah 表示：“银行必须在自动化与人性化之间取得平衡，以保持同理心、克服遗留系统瓶颈、增强个性化并维持严格的数据隐私标准。” 安永印度金融服务部合伙人 Aarti Rangarajan 表示，该报告凸显了一个巨大的差距：“只有 25% 的客户认为他们的整体银行体验非常出色，这凸显了银行面临的重大机遇。”该报告称，在产品和定价目前已成为基准预期的市场中，银行必须在客户体验质量上进行竞争才能保持相关性。 客户对银行服务有何看法？强调…

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